Customer Service
Handling orders, returns, pickup points and showroom
A satisfied customer is the foundation of everything we do. eShop First customer service ensures your customers keep coming back.
Professional customer service
Customer service is a core strength of eShop First. We have been managing functions related to orders, products, functionality, and consumer protection in our online stores for nearly 20 years.
Our customer service team handles numerous interactions daily, seamlessly communicating via email, phone, chat, and face-to-face in Finnish, Swedish, and English. The technological solution for our customer service is Zendesk's award-winning multichannel service platform.
We work in a relaxed and open atmosphere because a positive vibe also resonates with our customers. You can confidently entrust your customers to our professional team.
Customer service areas
Order processing
We handle your online store orders efficiently from receipt to delivery.
Returns
We process returns and exchanges quickly and in a customer-friendly manner.
Complaints
We resolve issues professionally and keep customers satisfied.
Pickup point
Customers can pick up their orders from our Lauttasaari hub on weekdays.
Showroom
We offer the opportunity to display and explore products on-site.
Multilingual
We serve your customers in Finnish, Swedish, and English.
Customer Service Channels
Phone Service: We agree the service scope, channels and hours separately for each customer.
Chat and Social Media: We serve your customers on the platforms and channels of your choice.
Email: We assist customers via email with a personal touch that aligns with your brand.
Frequently asked questions
We handle customer service via email, phone, chat, and social media channels — according to your needs.
Service hours are agreed separately for each customer. We define the standard service, any extended hours and channel-specific response times together.
You receive a monthly report covering order volumes, return rates, response times, and customer satisfaction.